Terms of Service for BharatCampus ONE.

These terms govern access to the BharatCampus ONE service.

Samvida Labs Private Limited (“Samvida Labs”, “we”, “us” or “our”) operates BharatCampus ONE. “Services” means the BharatCampus ONE public websites, cloud applications, portals, APIs, messaging integrations, support resources and related services that we make available. “Customer” means the institution identified in an applicable order, and “User” means a person authorised to access or interact with a Service.

By creating an account, accepting an order or electronic prompt, or using a Service, you agree to these terms on your own behalf or for the Customer you represent. If you do not agree, do not use the Service. If you act for an institution, you represent that you are authorised to bind it. A person who cannot form a binding contract must use the Service only through an appropriately authorised institution, parent or guardian.

The Privacy Notice, any accepted order and applicable product-specific terms form part of the governing relationship. The Payment Terms apply only where an order or other written agreement incorporates them.

Access must match a real role and an authorised purpose.

• The Customer chooses authorised administrators and is responsible for assigning appropriate roles, reviewing access and promptly removing access that is no longer required.
• Users must provide accurate information, keep credentials confidential, use individual accounts where provided, and promptly report suspected compromise or unauthorised access.
• Never share a password, one-time password, access token, recovery code or private key with Samvida Labs staff through email, chat, WhatsApp or a public form.
• An account may be used only for the institution and tenant to which the User is authorised. Access to another institution’s tenant, records or administrative controls is prohibited.
• The Customer remains responsible for actions taken through its authorised accounts except to the extent caused by our breach of an applicable agreement or law.

Use the platform lawfully and protect the people represented in it.

You must not use a Service to:

• break applicable law, infringe another person’s rights, facilitate fraud, harassment, discrimination, exploitation or unsafe conduct;
• upload malicious code, disrupt availability, probe security without written authorisation, bypass access controls, scrape protected information or attempt cross-tenant access;
• send deceptive, unsolicited or unlawful communications, contact a person without the required permission, ignore an opt-out, or disguise the sender or purpose of a message;
• upload information that the Customer is not authorised to collect, use or disclose, or place credentials, payment secrets or unnecessary sensitive information into ordinary notes or public channels;
• copy, reverse engineer, resell or commercially exploit the Service except where an accepted agreement or non-waivable law permits it; or
• present a simulated, pilot, beta, AI-assisted or provider-dependent capability as guaranteed or generally available when it is not.

We may investigate suspected misuse using proportionate security and audit evidence. The Customer must reasonably cooperate with a security, abuse or legal investigation that relates to its accounts or data.

The institution controls its records; Samvida Labs operates the service boundary.

• The Customer retains its rights in learner, guardian, employee, academic, financial and operational data submitted to its tenant (“Customer Data”).
• The Customer determines why Customer Data is collected and used, provides required notices, obtains necessary permissions, keeps instructions lawful and configures access appropriate to its institution.
• Samvida Labs processes Customer Data to provide, secure, support and improve the Services under the Customer’s documented instructions, the applicable agreement and law. A data-processing addendum may define more specific responsibilities.
• Public enquiries and Samvida Labs’ own business-contact communications are governed by the Privacy Notice. A Customer’s learner or guardian notice remains separate.
• The Customer must not use a public form, ordinary support email or unapproved messaging channel to transmit child-level records, health details, financial credentials or confidential incident evidence.

Security controls reduce risk but cannot eliminate every threat. Each party must apply safeguards appropriate to the information and promptly notify the other of a suspected incident that may materially affect the Service or Customer Data.

Every communication must have a valid purpose, permission and owner.

• The Customer is responsible for the accuracy of recipient details, the lawful basis or permission to contact, approved content, audience selection and compliance with applicable communication rules.
• Marketing and promotional messages must honour consent, opt-outs, suppression records, quiet-hour controls and provider policies. Operational messages must remain limited to the relevant service purpose.
• WhatsApp, Meta, email, SMS and similar delivery channels may require approved templates, verified senders, provider review, recipient eligibility and separate provider terms or charges.
• Delivery, read status and response are not guaranteed. Provider rejection, recipient settings, network conditions and invalid contact details may prevent or delay a message.
• Automation rules, AI-assisted drafts and scheduled messages must remain configurable and auditable. The Customer is responsible for enabling an automation and reviewing the business rules, recipients and content appropriate to its use.

A recipient may use the relevant message control or contact the sender to withdraw marketing permission. BharatCampus ONE email recipients may also use Email Preferences. Requests concerning the BharatCampus ONE Messaging app may use the Meta Data Deletion instructions.

The accepted scope defines what is committed.

• Features, modules, implementation work, environments, support hours, usage limits and service levels are those stated in the accepted order or product documentation applicable to the Customer.
• Preview, pilot, simulator, beta, roadmap, Smart Campus, AI and third-party dependent capabilities may be limited, changed or withdrawn unless an accepted agreement states otherwise.
• We may maintain, secure and improve the Services, including making changes needed for safety, law, compatibility or provider requirements. We will use reasonable efforts to avoid a material reduction to committed functionality during a paid term.
• Third-party services may include identity, hosting, payment, email, messaging, mapping, device and analytics providers. Their availability, review processes and terms may affect the related feature.
• The Customer is responsible for its devices, connectivity, local configuration, authorised integrations and any third-party account it connects.

Each party keeps what it brings to the relationship.

Samvida Labs and its licensors retain all rights in the Services, software, documentation, designs, trademarks, models, workflows and improvements, excluding Customer Data and third-party material. Subject to payment and the applicable agreement, Samvida Labs grants the Customer a limited, non-exclusive, non-transferable right during the authorised term to use the Services for its internal institutional operations.

The Customer grants Samvida Labs the limited rights needed to host, process, transmit, back up and otherwise handle Customer Data to provide the Services and meet legal obligations. If a User voluntarily provides feedback, Samvida Labs may use it without identifying the User or Customer, but does not acquire Customer Data through that feedback.

Neither party may use the other’s name, logo or marks in public marketing without permission, except for accurate identification that applicable law permits or an agreement authorises.

Commercial commitments follow the accepted order.

Fees, taxes, billing dates, subscription periods, renewal, provider charges, refunds and payment remedies are governed by the accepted order and any incorporated Payment Terms. Public prices, calculators, proposals and demonstrations do not replace an accepted order. Free or trial access may have separate limits and may end as stated when it is offered.

Restrictions should be proportionate and preserve a controlled exit.

• We may restrict affected access when reasonably necessary to address a security threat, unlawful use, material breach, provider requirement or risk to another tenant, and will give notice where lawful and practicable.
• Non-payment suspension follows the accepted order and incorporated Payment Terms. A bona fide disputed amount does not by itself justify suspension where the Customer pays undisputed amounts and cooperates to resolve the dispute.
• Either party may terminate as permitted by the accepted agreement. If no separate agreement applies, a User may stop using the public Service and request closure of an eligible account.
• Customer Data export, retention and deletion follow the applicable agreement, documented Customer instructions and law. Suspension alone does not authorise deletion.
• Terms that by their nature should continue—including ownership, confidentiality, payment obligations, risk allocation and dispute provisions—survive termination.

Responsibility follows control and the accepted commercial terms.

We will provide committed paid Services with reasonable skill and care. Except for an express commitment in an accepted agreement and to the maximum extent permitted by law, public information, previews and free Services are provided on an “as available” basis without a guarantee that access will be uninterrupted, error-free or suitable for every institution’s legal or operational requirements.

The Customer remains responsible for professional, academic, safeguarding, employment, tax, accounting and regulatory decisions. AI suggestions and analytics are advisory inputs; they do not replace authorised human review and must not autonomously determine a learner’s rights, safety, admission, discipline, assessment, financial treatment or access to an essential service.

Liability limits, exclusions and remedies for paid Services are those in the accepted order and any incorporated Payment Terms. To the maximum extent permitted by law, neither party is liable under these public terms for indirect, incidental, special, punitive or consequential loss. Nothing excludes fraud, wilful misconduct, payment obligations, or liability that applicable law does not permit a party to exclude or limit.

Neither party is responsible for delay caused by an event beyond its reasonable control if it promptly communicates where practicable and uses reasonable efforts to reduce the effect. This does not excuse payment already due for Services delivered.

Escalate concerns first and preserve lawful remedies.

An accepted agreement’s governing-law and dispute clause controls. Where no separate clause applies, these terms are governed by the laws of India, without regard to conflict-of-law rules.

1. The parties will first try in good faith to resolve a written dispute through authorised representatives within 15 business days after escalation.
2. If unresolved, the dispute will be finally resolved by one arbitrator jointly appointed under the Arbitration and Conciliation Act, 1996. The seat and venue will be Hyderabad, Telangana, and proceedings will be in English.
3. Courts of competent jurisdiction at Hyderabad, Telangana have jurisdiction for interim relief, enforcement and matters that cannot lawfully be arbitrated.

Nothing prevents urgent interim relief or use of a statutory right that cannot lawfully be excluded, and nothing shortens a statutory limitation period.

Material changes apply prospectively.

• We may update these terms for legal, security, product or operational reasons. We will publish the revised version and effective date and provide additional notice where required.
• A public update does not retrospectively change an existing committed order. The version incorporated into an accepted agreement remains governed by that agreement unless the parties validly agree otherwise.
• If a provision is unenforceable, it will be adjusted only as far as necessary and the remaining terms continue. Delay in enforcing a right is not a waiver.
• Formal contractual notices must follow the applicable agreement. General terms questions may be sent to info@samvidalabs.com.