Payment terms for BharatCampus ONE institutional orders.

One baseline, with the final order in control.

“Samvida Labs”, “we”, “us” or “our” means Samvida Labs Private Limited. “Customer”, “you” or “your” means the institutional legal entity identified in the applicable order. “Services” means the BharatCampus ONE subscription, rollout, professional services, provider-enabled features and other deliverables identified in that order.

• The person accepting an order represents that they are authorised to bind the Customer. Electronic acceptance and electronic records may be used to form and evidence the contract to the extent permitted by applicable law.
• The commercial documents apply in this order of priority unless the signed agreement says otherwise: Order Form; master agreement or data-processing addendum; statement of work; these Payment Terms; then the published pricing page.
• A purchase order is an administrative document only. Additional or conflicting purchase-order wording does not amend the agreement unless Samvida Labs expressly accepts it in writing.
• This policy is for institutional purchases from Samvida Labs. It does not govern a parent’s or learner’s payment of fees to an institution through a third-party payment facility.

Charges follow the accepted scope and a valid tax invoice.

• Fees are those in the applicable order. Public calculators, presentations and verbal estimates are indicative only and do not replace the order or invoice.
• Annual subscriptions and one-time rollout fees are ordinarily invoiced in advance. Usage, travel, provider, custom-development and other variable charges may be invoiced in advance, in arrears or by milestone as stated in the order.
• Quoted fees exclude GST and other applicable indirect taxes unless expressly stated otherwise. Samvida Labs will issue invoices, credit notes and debit notes as required by applicable tax law.
• The Customer may deduct tax at source only when required by law and must provide a valid certificate within the statutory period. If the Customer withholds an amount without a legal basis or does not provide the required certificate, that amount remains due.
• The Customer must keep its legal name, billing address, GSTIN, tax status, purchase-order contact and accounts-payable details accurate. Delay caused by incorrect or missing Customer details does not extend the due date after a corrected invoice is promptly supplied.

Pay undisputed invoices on time; raise genuine disputes promptly.

If Samvida Labs is an eligible micro or small enterprise for the relevant supply and the Micro, Small and Medium Enterprises Development Act, 2006 applies, its mandatory payment period, interest and recovery provisions prevail over any inconsistent wording here.

Committed periods are predictable and suspension is a controlled last step.

• The initial subscription period and any committed multi-year period are stated in the order. A non-cancellable commitment remains payable for its committed period, except where the order or applicable law gives a termination or refund right.
• A subscription renews automatically only if the order expressly says so. In that case, either party may prevent the next renewal by giving at least 60 days’ written notice before the current period ends.
• We ordinarily issue or make available a renewal invoice at least 30 days before renewal. For unchanged scope, we may revise recurring fees at renewal after at least 60 days’ notice, normally by no more than 8% in a year. The cap does not apply to changed learner count, campuses, modules or service level; taxes; provider or statutory charges; separately scoped work; or a mutually agreed correction to a promotional price.
• If an undisputed invoice remains unpaid for 15 days after its due date, we may withhold activation or suspend the affected Services after giving at least seven days’ written notice and an opportunity to cure. We will use reasonable efforts to limit suspension to the affected scope.
• Suspension does not cancel the Customer’s payment obligations or extend the subscription period. We will restore access within a commercially reasonable time after cleared payment and reasonable account or security checks.
• Suspension alone does not authorise us to delete Customer data. Retention, export and deletion remain governed by the applicable agreement, data-processing terms and law.

Prepaid fees are generally non-refundable, with defined exceptions.

• Fees are non-refundable and non-creditable except where the order or applicable law expressly requires otherwise, or where the Customer terminates for Samvida Labs’ uncured material breach under an agreed termination right.
• If Samvida Labs terminates a paid Service for convenience without Customer breach, or the Customer validly terminates for our uncured material breach, the Customer’s exclusive monetary remedy for the unused service period is a pro-rata refund of prepaid recurring fees. Completed rollout, consumed professional services, usage, travel and non-recoverable third-party costs are not refundable unless the order or law says otherwise.
• An approved refund will ordinarily be initiated within ten business days to the original payment source where practicable or legally required. Bank, card-network or payment-provider processing time is outside our control.
• A Decision Pilot fee of INR 75,000 is credited to the one-time rollout only when an eligible annual order is signed within 30 calendar days after the pilot decision meeting, subject to the pilot agreement.
• We may use regulated banks, payment aggregators or other providers. The Customer authorises the provider to process the selected payment method. We are not responsible for a provider's decline, outage, security check, settlement delay or chargeback handling outside our reasonable control, but remain responsible for initiating any refund we owe.
• The Customer should contact us before initiating a chargeback. An unauthorised or improper chargeback may be treated as non-payment, and the Customer may owe reasonable, documented recovery costs to the extent permitted by law or finally determined by the agreed dispute process.

Each party remains accountable for the part it controls.

• The Customer is responsible for authorised purchasing decisions, accurate billing and usage information, approved payment methods, its network and devices, and its acts or omissions in configuring or using the Services.
• Published information and calculators are not legal, tax, accounting or financial advice. The Customer should obtain its own professional advice for its circumstances.
• To the maximum extent permitted by law, we do not warrant uninterrupted or error-free access to third-party payment channels and are not responsible for loss caused by inaccurate Customer data, Customer configuration or instructions, unauthorised Customer users, or events outside our reasonable control.
• Neither party is liable to the other for indirect, incidental, special, exemplary, punitive or consequential loss, or for lost profit, revenue, goodwill, anticipated savings or business opportunity, arising from these terms or an order, even if advised that such loss was possible.
• To the maximum extent permitted by law, Samvida Labs’ aggregate liability arising from the affected Services and these terms will not exceed the fees paid or payable for those affected Services during the 12 months immediately before the event giving rise to the first claim.
• The exclusions and cap do not limit the Customer’s obligation to pay agreed fees, and do not exclude or limit liability for fraud, wilful misconduct, or any obligation that applicable law prohibits a party from excluding or limiting. A signed Order Form, master agreement or data-processing addendum may state additional exclusions, caps or uncapped obligations.

Neither party is responsible for delay or failure caused by an event beyond its reasonable control, including natural disaster, epidemic, war, civil disturbance, government action, utility or internet failure, or widespread provider failure, provided the affected party gives prompt notice where practicable and uses reasonable efforts to reduce the effect. This does not excuse payment already due for Services delivered.

Escalate first; arbitrate when the incorporated agreement requires it.

Where an accepted order expressly incorporates these terms and does not contain a different governing-law or dispute clause, the agreement is governed by the laws of India, without regard to conflict-of-law rules.

1. An authorised representative of each party will first try in good faith to resolve a written dispute within 15 business days after escalation.
2. If unresolved, the dispute will be finally resolved by one arbitrator jointly appointed by the parties in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue will be Hyderabad, Telangana, and proceedings will be in English.
3. Courts of competent jurisdiction at Hyderabad, Telangana have jurisdiction for interim relief, enforcement and matters that cannot lawfully be arbitrated.

Nothing here prevents a party from seeking urgent interim relief, using a statutory remedy that cannot lawfully be excluded, or bringing a claim within the limitation period provided by applicable law. Nothing in these terms shortens a statutory limitation period.

Material terms change prospectively, not silently.

• Formal notices must be sent to the email and address stated in the applicable order, with a copy of billing disputes to info@samvidalabs.com. Operational emails alone do not amend an order.
• We may update this public page prospectively. A material change will not modify an existing committed order unless the contract permits it or both parties agree. The version incorporated when an order is accepted remains available through the Customer’s contract records.
• If a provision is held unenforceable, it will be adjusted only as far as needed to make it enforceable, and the remaining provisions continue. A failure or delay in enforcing a right is not a waiver.
• Headings and summaries aid reading and do not override the complete wording. “Including” means “including without limitation”.