This policy reproduces the refunds, credits and payment-provider provisions of the Payment Terms effective 4 September 2026, with contact and tracking guidance. The accepted order and applicable law continue to govern; this page does not change eligibility or existing contractual rights.
Prepaid fees are generally non-refundable, with defined exceptions.
- Fees are non-refundable and non-creditable except where the order or applicable law expressly requires otherwise, or where the Customer terminates for Samvida Labs’ uncured material breach under an agreed termination right.
- If Samvida Labs terminates a paid Service for convenience without Customer breach, or the Customer validly terminates for our uncured material breach, the Customer’s exclusive monetary remedy for the unused service period is a pro-rata refund of prepaid recurring fees. Completed rollout, consumed professional services, usage, travel and non-recoverable third-party costs are not refundable unless the order or law says otherwise.
- An approved refund will ordinarily be initiated within ten business days to the original payment source where practicable or legally required. Bank, card-network or payment-provider processing time is outside our control.
- A Decision Pilot fee of INR 75,000 is credited to the one-time rollout only when an eligible annual order is signed within 30 calendar days after the pilot decision meeting, subject to the pilot agreement.
- We may use regulated banks, payment aggregators or other providers. The Customer authorises the provider to process the selected payment method. We are not responsible for a provider's decline, outage, security check, settlement delay or chargeback handling outside our reasonable control, but remain responsible for initiating any refund we owe.
- The Customer should contact us before initiating a chargeback. An unauthorised or improper chargeback may be treated as non-payment, and the Customer may owe reasonable, documented recovery costs to the extent permitted by law or finally determined by the agreed dispute process.
After reviewing this policy and your accepted order, an authorised institutional contact may write to billing@bharatcampus.one with the institution name, payment reference, date, amount and reason for review. BCO staff assess requests against the applicable terms; sending a request does not confirm eligibility or approval. Do not include card details, passwords or verification codes. Once a payment update is recorded, use the private tracking number supplied with your payment confirmation in the Payment status tracker.